Frequently Asked Questions

All of our physicians are board certified in their specialty.

You may receive multiple bills for the same visit to the emergency department, but these bills are for different services. In addition to the bill, you receive for the professional services provided by PEPA staff, you will also receive a bill from the hospital itself, which is for items such as nursing services, equipment, medication, and supplies provided by the hospital. You may also receive bills from other providers, such as radiology and laboratory.

Questions about your emergency department charges related to the services provided by PEPA’s providers can be directed to our billing service provider; Ventra Health, (email) billing@ventrahealth.com or 1-800-418-5438.

If you are insured, your insurance company will be billed for the provider charges incurred during your visit if complete insurance information (insurance company, claims address, policy number, etc.) was provided at the time of registration. If insurance information needs to be updated or corrected, please call the toll-free number listed above.

You will be responsible for payment of your provider charge(s) if you do not have insurance, if the correct insurance information is not provided, and for any charges not paid by your insurance company. You will be notified by mail of the status of your emergency room provider charges.

There are a few things that cause long waiting times in emergency departments. Many people who come to the emergency department are very sick and must be admitted to the hospital. If the hospital has no beds available, the patient must wait in the emergency department until a bed becomes available. This can cause other patients to wait even longer to be seen. Other people go to the emergency department for minor medical problems that could be treated by an urgent care center or their primary care physician. Also, the emergency department is a very busy place that handles many patients who need attention at the same time. Wait times depend on the number of patients and their need for medical attention, including tests and procedures.

PEPA does not keep records of individual patient visits as those records are maintained by the hospital. For copies of those records, you should contact the Medical Records department at the hospital where you received treatment. 

Questions you have regarding the care you received by the emergency room provider may be directed to the 

To make a payment on your emergency department bill please call 1-800-418-5438 or email billing@ventrahealth.com